LiveAgent
LiveAgent helps businesses provide better customer service across all communication channels including
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
◷ Last updated: Mar 3, 2022
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Product overview
About LiveAgent
What is LiveAgent?
LiveAgent boasts the fastest chat widget on the market and is the most reviewed and #1 rated live chat software for SMB in 2020. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service.
LiveAgent is a fully-featured help desk software that helps you bring personalization to your customer interactions with an all-in-one help desk solution.
LiveAgent harnesses the power of an omnichannel universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Personalize your communication by taking advantage of our customer segmentation, automation, built-in CRM, a powerful analytics package as well as our customer knowledge base. Discover over 175+ help desk features and 40+ integrations.
Start your free 14-day trial, no credit card required.
175+ Features included:
-POP3 accounts
-Email piping
-Forwarding
-Departments
-Priorities
-Statuses
-Tags
-Rules
-Ticket Routing
-Canned/Predefined messages
-Email templates
-Voice integration
-Real-time website monitoring and statistic
-Chats
-Facebook/Twitter/Instagram/Slack integration
-Knowledgebase
-Live Suggestions as you type
-Feedback and Contact forms
-Agent rating, Gamification
-Multilingual
-Ticket Filters
-File sharing and attachments
-Chat button templates and much more.
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Platform
Customization Reporting Dashboards
✉
Ticket and Case Management
Ticket Creation User Experience Ticket Response User Experience Workflow Response Automation SLA Management Attachments/Screencasts Ticket Collaboration
⚡
Communication Channels
Customer Portal Email to Case Chat/Live Support Social Integration
✓
Internal Use
Customization
Capabilities
Key Features
☎
Platform
Customization Reporting Dashboards
✉
Ticket and Case Management
Ticket Creation User Experience Ticket Response User Experience Workflow Response Automation SLA Management Attachments/Screencasts Ticket Collaboration
⚡
Communication Channels
Customer Portal Email to Case Chat/Live Support Social Integration
✓
Internal Use
Customization
Plans and cost
Pricing
Starting from
Custom pricing
Pricing can depend on the plan, billing cycle, usage, and included features. Confirm current pricing with the vendor before purchasing.
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