Freshdesk
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
◷ Last updated: Mar 3, 2022
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Product overview
About Freshdesk
What is Freshdesk?
Freshdesk is a cloud-based customer service software that enables businesses of all sizes to deliver stellar customer support.
Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets you automate workflows, provide self-service, manage SLAs, and measure metrics, so you can stay on top of all things customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive support capabilities, and field service management.
Over 150,000 customers including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic, and QuizUp trust Freshdesk to help them provide stellar and seamless customer support.
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Platform
Customization User, Role, and Access Management Reporting Dashboards
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Ticket and Case Management
Ticket Creation User Experience Ticket Response User Experience Workflow Response Automation SLA Management Attachments/Screencasts Ticket Collaboration
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Communication Channels
Customer Portal Email to Case Chat/Live Support
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Internal Use
Customization
Capabilities
Key Features
☎
Platform
Customization User, Role, and Access Management Reporting Dashboards
✉
Ticket and Case Management
Ticket Creation User Experience Ticket Response User Experience Workflow Response Automation SLA Management Attachments/Screencasts Ticket Collaboration
⚡
Communication Channels
Customer Portal Email to Case Chat/Live Support
✓
Internal Use
Customization
Plans and cost
Pricing
Starting from
Custom pricing
Pricing can depend on the plan, billing cycle, usage, and included features. Confirm current pricing with the vendor before purchasing.
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