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Freshdesk

Freshdesk

Richa Gupta Richa Gupta 4
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What is Freshdesk?

Freshdesk is a cloud-based customer service software that enables businesses of all sizes to deliver stellar customer support.

Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets you automate workflows, provide self-service, manage SLAs, and measure metrics, so you can stay on top of all things customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive support capabilities, and field service management.

Over 150,000 customers including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic, and QuizUp trust Freshdesk to help them provide stellar and seamless customer support.

Specification: Freshdesk

Platform

Customization

User, Role, and Access Management

Reporting

Dashboards
Ticket and Case Management

Ticket Creation User Experience

Ticket Response User Experience

Workflow

Response Automation

SLA Management

Attachments/Screencasts

Ticket Collaboration
Communication Channels

Customer Portal

Email to Case

Chat/Live Support
Internal Use

Customization

User Reviews

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HubSpot Sales Hub

Richa Gupta March 3, 2022
HubSpot Sales Hub gives you a full suite of tools to boost your productivity, shorten deal cycles, and make your sales process more human-friendly — without adding to your workload.
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Shared web hosting is an affordable, quick, and easy way for you to get your site online. Inexpensive, reliable, and feature-filled!
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Seobility
9.7/10

Seobility

Richa Gupta November 1, 2023
Seobility is an all-in-one SEO tool that helps you optimize your website for search engines.
★★★★★
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From: $0.00 / month
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Seobility is designed with clear a focus on quality and great usability.
Seobility is suitable for SEO professionals as well as SEO beginners.
Best Value
9.5
Best Price
9.6
Ease to Use
9.7
PROS:
  • Easy to use
  • Affordable
  • Up-to-date
CONS:
  • Technical reports
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Swiftype

Richa Gupta March 3, 2022 ,
Create and manage a search experience tailored to your specific needs in no time, thanks to seamless indexing, best-in-class relevance and intuitive customization features.
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