Freshdesk Reviews: Details, Pricing, & Features

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Platform Customization User, Role, and Access Management Reporting Dashboards
Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Response Automation SLA Management Attachments/Screencasts Ticket Collaboration
Communication Channels Customer Portal Email to Case Chat/Live Support
Internal Use Customization
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Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

 

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What is Freshdesk?

Freshdesk is a cloud-based customer service software that enables businesses of all sizes to deliver stellar customer support.

Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets you automate workflows, provide self-service, manage SLAs, and measure metrics, so you can stay on top of all things customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive support capabilities, and field service management.

Over 150,000 customers including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic, and QuizUp trust Freshdesk to help them provide stellar and seamless customer support.

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Freshdesk Reviews: Details, Pricing, & Features
Freshdesk Reviews: Details, Pricing, & Features
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