LiveAgent Reviews : Details, Pricing, & Features

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Platform Customization Reporting Dashboards
Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Response Automation SLA Management Attachments/Screencasts Ticket Collaboration
Communication Channels Customer Portal Email to Case Chat/Live Support Social Integration
Internal Use Customization
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LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

 

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What is LiveAgent?

LiveAgent boasts the fastest chat widget on the market and is the most reviewed and #1 rated live chat software for SMB in 2020. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service.

LiveAgent is a fully-featured help desk software that helps you bring personalization to your customer interactions with an all-in-one help desk solution.

LiveAgent harnesses the power of an omnichannel universal inbox, real-time live chat, built-in call center, and a robust customer service portal.  Personalize your communication by taking advantage of our customer segmentation, automation, built-in CRM, a powerful analytics package as well as our customer knowledge base. Discover over 175+ help desk features and 40+ integrations.

Start your free 14-day trial, no credit card required.

175+ Features included:
-POP3 accounts
-Email piping
-Forwarding
-Departments
-Priorities
-Statuses
-Tags
-Rules
-Ticket Routing
-Canned/Predefined messages
-Email templates
-Voice integration
-Real-time website monitoring and statistic
-Chats
-Facebook/Twitter/Instagram/Slack integration
-Knowledgebase
-Live Suggestions as you type
-Feedback and Contact forms
-Agent rating, Gamification
-Multilingual
-Ticket Filters
-File sharing and attachments
-Chat button templates and much more.

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LiveAgent Reviews : Details, Pricing, & Features
LiveAgent Reviews : Details, Pricing, & Features
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