LiveAgent

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What is LiveAgent?

LiveAgent boasts the fastest chat widget on the market and is the most reviewed and #1 rated live chat software for SMB in 2020. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service.

LiveAgent is a fully-featured help desk software that helps you bring personalization to your customer interactions with an all-in-one help desk solution.

LiveAgent harnesses the power of an omnichannel universal inbox, real-time live chat, built-in call center, and a robust customer service portal.  Personalize your communication by taking advantage of our customer segmentation, automation, built-in CRM, a powerful analytics package as well as our customer knowledge base. Discover over 175+ help desk features and 40+ integrations.

Start your free 14-day trial, no credit card required.

175+ Features included:
-POP3 accounts
-Email piping
-Forwarding
-Departments
-Priorities
-Statuses
-Tags
-Rules
-Ticket Routing
-Canned/Predefined messages
-Email templates
-Voice integration
-Real-time website monitoring and statistic
-Chats
-Facebook/Twitter/Instagram/Slack integration
-Knowledgebase
-Live Suggestions as you type
-Feedback and Contact forms
-Agent rating, Gamification
-Multilingual
-Ticket Filters
-File sharing and attachments
-Chat button templates and much more.

Specification: LiveAgent

Platform

Customization

Reporting

Dashboards

Ticket and Case Management

Ticket Creation User Experience

Ticket Response User Experience

Workflow

Response Automation

SLA Management

Attachments/Screencasts

Ticket Collaboration

Communication Channels

Customer Portal

Email to Case

Chat/Live Support

Social Integration

Internal Use

Customization

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