LiveAgent
Richa Gupta
What is LiveAgent?
LiveAgent boasts the fastest chat widget on the market and is the most reviewed and #1 rated live chat software for SMB in 2020. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service.
LiveAgent is a fully-featured help desk software that helps you bring personalization to your customer interactions with an all-in-one help desk solution.
LiveAgent harnesses the power of an omnichannel universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Personalize your communication by taking advantage of our customer segmentation, automation, built-in CRM, a powerful analytics package as well as our customer knowledge base. Discover over 175+ help desk features and 40+ integrations.
Start your free 14-day trial, no credit card required.
175+ Features included:
-POP3 accounts
-Email piping
-Forwarding
-Departments
-Priorities
-Statuses
-Tags
-Rules
-Ticket Routing
-Canned/Predefined messages
-Email templates
-Voice integration
-Real-time website monitoring and statistic
-Chats
-Facebook/Twitter/Instagram/Slack integration
-Knowledgebase
-Live Suggestions as you type
-Feedback and Contact forms
-Agent rating, Gamification
-Multilingual
-Ticket Filters
-File sharing and attachments
-Chat button templates and much more.
Specification: LiveAgent
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User Reviews
Only logged in customers who have purchased this product may leave a review.
- Very competitively priced
- Streamlined integrations with various Ecommerce platforms
- Tidy, user-friendly interface
- Time tracking tools are quite basic
- No multi-currency support
| A virtual phone system for business and enterprise offers local and toll-free phone numbers for 50+ countries in 3 minutes. |
- Best tool for call forwarding
- Good Support
- Amazing Features
- Great User Experience
- Poor Call Quality
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