Chatgen is a Customer Experience Automation platform that strives to automate conversations and so the customer experience using virtual assistants or chatbots through an easy to deploy interface for businesses across industries to use and serve prospects, existing customers with effective dialogues to increase sales, reduce TAT, improve productivity and eventually build intelligence on top of it.
Chatgen can automate and also optimize a lot of your business processes. It can help your business in:
- Customer support automation with LIVE chat
- Sales automation
- Marketing optimization
Customer Support Automation
Automated customer service (customer support automation) is a purpose-built process that aims to reduce or eliminate the need for human involvement when providing advice or assistance to customer requests. In the simplest of terms, customer service means understanding a customer’s needs and providing assistance to meet them. It is an incredible tool that promises high profitability, increased customer satisfaction, and maximum productivity.
- Chatgen Platform enables you to create a bot for initial basic queries before routing the chat to the agent
- You can route based on the conversation or URL to the right agent using intelligent routing
- You can set business hours for the agents and according to the business hours you can set up your custom bot as well
- You can add attributes to the users while chatting. It can be done by the agent or the bot
- Set lead rating with rules. It can be done by the bot automatically or by the agent on the dashboard
- Agents can add other agents to the chat
- Desktop notifications to notify agents
- Mobile App access to chat with your customers from anywhere
- Whitelisting or Blacklisting visitors as per the business needs
- Saved replies to reuse the templates for the Agents
- Automated lead details capture
- Deploy bots or integrate Chatgen account with various social media platforms and handle conversations from all platforms messenger, WhatsApp, and Website, etc from one dashboard
- Having an automated FAQs section (or a chatbot) that answers these questions efficiently offers enormous benefits to the customer as well as the company
- The collected information can then be used to predict future customer problems, the agent’s response, and follow-up questions, which enhance customer experience by adopting a pre-planned approach
Sales automation is the mechanization of manual, time-consuming sales tasks using software, artificial intelligence (AI), and other digital tools. It aims to manage or own responsibilities that sales reps and managers do on a daily, weekly, or monthly basis.
- Get meetings booked by the bot and populate your calendar with meets
- You can integrate google or outlook calendars to receive notifications
- Email notifications to sales with all the user details will be done
- Lead scoring can be done automatically for sales to prioritize the reach out
- Integrate to all popular CRMs (Salesforce, Hubspot, Zoho, and Microsoft Dynamics) with few clicks
Chatgen.ai has plans as per the suiting needs of the business. For more details on our plans, please visit our Website. Below are some highlights of the product features.
- Build multiple chatbots for various use-cases
- Deploy chatbots in all channels (Website, App, Messenger, Instagram, Twitter)
- Divert complex queries to the LIVE chat
- 12 agent logins are allowed
- 5000 conversations per month
- Campaign landing pages
- Auto qualify the leads captured
- Book meetings on chat
- Integrate your CRM and Ticketing systems
- Advanced reports
- LIVE view of the visitors on the website
- Visitors activity data
- Intelligent Routing
- Dynamic flows and triggers based on the user behavior and data
- Active support from the Chatgen team
If you are looking to increase your leads, demos by 3x times on the website, automate 70% of your support queries and manage all conversations (Website, Mobile App, Whatsapp, Messenger, Instagram, Twitter) using one dashboard, you cannot find the best platform that Chatgen.ai. Come join 500+ businesses on the platform and create your account today!
Only logged in customers who have purchased this product may leave a review.