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Kayako

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What is Kayako?
Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow.

Specification: Kayako

Platform

Customization

User, Role, and Access Management

ReportingDashboards

Ticket and Case Management

Ticket Creation User Experience

Ticket Response User Experience

Workflow

Response Automation

SLA Management

Attachments/Screencasts

Ticket Collaboration

Communication Channels

Customer Portal

Email to Case

Chat/Live Support

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