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Zoho Desk

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Platform	Customization User, Role, and Access Management Reporting Dashboards
Ticket and Case Management	Ticket Creation User Experience Ticket Response User Experience Workflow Response Automation SLA Management Attachments/Screencasts Ticket Collaboration
Communication Channels	Customer Portal Email to Case Chat/Live Support
Internal Use	Customization

Category: Live Chat Software

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

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What is Zoho Desk?

Provide a great customer support experience with Zoho Desk. Prioritize, manage and close an ever-increasing volume of requests that reach your organization through a variety of channels. Build and publish a support knowledge base. Analyze and improve the performance of your customer support team. Zoho Desk is a flexible, Cloud-based help desk support software with Contextual AI that allows you to provide the support experience your customers deserve.

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Zoho Desk

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