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Freshchat

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What is Freshchat?

Freshchat is a customer messaging software built for businesses of all sizes.

With Freshchat, delight your customers wherever they are — web, mobile, social, messengers. Freshchat encompasses both modern and mature capabilities to completely transform your customer experience and help you scale your business.

Freshchat is a product from Freshworks — used by more than 150,000 businesses worldwide.

Why Freshchat?

Freshchat is a messaging-first product that focuses on engagement and support. Freshchat offers:

-> Best in class chatbots that focus on intent and engagement
-> Proactive, rich media campaigns to segment and target audiences
-> Intelligent load balancing and routing capabilities
-> One Freshchat inbox, multiple conversational channels – WhatsApp, Facebook Messenger, Apple Business Chat, Line Messenger, Website, In-app and so on.
-> Seamless integrations with apps
-> Familiar interface and platform capabities that improve your agent productivity by 3X

Specification: Freshchat

Interaction

Tickets and Tagging

Live Chat

Communication

Pop-up Chat

Notifications

Targeted Emails

In-App Messaging

Internal Use

Customization

Conversation Archiving

Lead Development

Knowledge Base

Team Inbox

Customer Profiles

Friendliness

Personalization

Concierge Case Manager

Seamless Escalation

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