Freshchat
Freshchat is a modern messaging software built for sales and customer engagement
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.
◷ Last updated: Mar 3, 2022
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Product overview
About Freshchat
What is Freshchat?
Freshchat is a customer messaging software built for businesses of all sizes.
With Freshchat, delight your customers wherever they are — web, mobile, social, messengers. Freshchat encompasses both modern and mature capabilities to completely transform your customer experience and help you scale your business.
Freshchat is a product from Freshworks — used by more than 150,000 businesses worldwide.
Why Freshchat?
Freshchat is a messaging-first product that focuses on engagement and support. Freshchat offers:
-> Best in class chatbots that focus on intent and engagement
-> Proactive, rich media campaigns to segment and target audiences
-> Intelligent load balancing and routing capabilities
-> One Freshchat inbox, multiple conversational channels – WhatsApp, Facebook Messenger, Apple Business Chat, Line Messenger, Website, In-app and so on.
-> Seamless integrations with apps
-> Familiar interface and platform capabities that improve your agent productivity by 3X
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Interaction
Tickets and Tagging Live Chat
✉
Communication
Pop-up Chat Notifications Targeted Emails In-App Messaging
⚡
Internal Use
Customization Conversation Archiving Lead Development Knowledge Base Team Inbox Customer Profiles
✓
Friendliness
Personalization Concierge Case Manager Seamless Escalation
Capabilities
Key Features
☎
Interaction
Tickets and Tagging Live Chat
✉
Communication
Pop-up Chat Notifications Targeted Emails In-App Messaging
⚡
Internal Use
Customization Conversation Archiving Lead Development Knowledge Base Team Inbox Customer Profiles
✓
Friendliness
Personalization Concierge Case Manager Seamless Escalation
Plans and cost
Pricing
Starting from
Custom pricing
Pricing can depend on the plan, billing cycle, usage, and included features. Confirm current pricing with the vendor before purchasing.
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