Zoho Desk
Zoho Desk pulls in all your customer interactions from across multiple channels
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
◷ Last updated: Mar 3, 2022
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Product overview
About Zoho Desk
What is Zoho Desk?
Provide a great customer support experience with Zoho Desk. Prioritize, manage and close an ever-increasing volume of requests that reach your organization through a variety of channels. Build and publish a support knowledge base. Analyze and improve the performance of your customer support team. Zoho Desk is a flexible, Cloud-based help desk support software with Contextual AI that allows you to provide the support experience your customers deserve.
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Platform
Customization User, Role, and Access Management Reporting Dashboards
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Ticket and Case Management
Ticket Creation User Experience Ticket Response User Experience Workflow Response Automation SLA Management Attachments/Screencasts Ticket Collaboration
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Communication Channels
Customer Portal Email to Case Chat/Live Support
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Internal Use
Customization
Capabilities
Key Features
☎
Platform
Customization User, Role, and Access Management Reporting Dashboards
✉
Ticket and Case Management
Ticket Creation User Experience Ticket Response User Experience Workflow Response Automation SLA Management Attachments/Screencasts Ticket Collaboration
⚡
Communication Channels
Customer Portal Email to Case Chat/Live Support
✓
Internal Use
Customization
Plans and cost
Pricing
Starting from
Custom pricing
Pricing can depend on the plan, billing cycle, usage, and included features. Confirm current pricing with the vendor before purchasing.
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