Re:amaze

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What is Re:amaze?

Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases.

Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback).

Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more.

Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature.

Specification: Re:amaze

Platform

Customization

Reporting

Dashboards

Ticket and Case Management

Ticket Creation User Experience

Ticket Response User Experience

Workflow

Response Automation

Attachments/Screencasts

Communication Channels

Email to Case

Chat/Live Support

Social Integration

Communication

Notifications

Internal Use

Customization

Channels

Email

Social

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