Re:amaze
Re:amaze is a helpdesk and customer messaging platform designed from the ground
Re:amaze is a helpdesk and customer messaging platform designed from the ground up for modern web based businesses. Re:amaze can be fully integrated and embedded into websites or apps for rich, seamless customer conversation management via email, live chat, social media, SMS, and voice applications. Re:amaze also comes with marketing automation built in so marketers and support personnel can collaborate and convert more customers.
◷ Last updated: Mar 3, 2022
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Product overview
About Re:amaze
What is Re:amaze?
Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases.
Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback).
Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more.
Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature.
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Platform
Customization Reporting Dashboards
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Ticket and Case Management
Ticket Creation User Experience Ticket Response User Experience Workflow Response Automation Attachments/Screencasts
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Communication Channels
Email to Case Chat/Live Support Social Integration
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Communication
Notifications
Capabilities
Key Features
☎
Platform
Customization Reporting Dashboards
✉
Ticket and Case Management
Ticket Creation User Experience Ticket Response User Experience Workflow Response Automation Attachments/Screencasts
⚡
Communication Channels
Email to Case Chat/Live Support Social Integration
✓
Communication
Notifications
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Internal Use
Customization
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Channels
Email Social
Plans and cost
Pricing
Starting from
Custom pricing
Pricing can depend on the plan, billing cycle, usage, and included features. Confirm current pricing with the vendor before purchasing.
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