Document360 is a knowledge base software that helps you to create an online self-service knowledge base for customers or an internal knowledge base for employees (public or private knowledge bases).
Document360 reviews offer users a powerful, intuitive knowledge base portal. It supports numerous projects or documentation websites. The major features like localization, Markdown, and WYSIWYG editor, version control, advanced analytics & many more. It can be integrated with Intercom, Freshdesk, Microsoft Teams, Zendesk, and many more.
What is Document360?
Document360 is a SaaS platform that helps you to build a great self-service knowledge base for your customers and internal users (public or private knowledge bases).
Here’s what Document360 offers in terms of functionality:
Markdown text editor
You don’t have to be a developer to pick up the basics. Simple Markdown editor allows you to style a text document using typical formatting techniques including headings, emphasis, lists, images, and links.
You can create a well-structured hierarchy of all your knowledge base content, up to 6 sub-categories. Making it easy for users to find and digest information
Landing Page customization
Now you can personalize your Knowledgebase with your brand colors, logo, header images, links, domain, and dozens of other options, including custom CSS
Roles and Permissions
To keep your knowledge base secure, Document360 allows applying restrictions on who can access what, you can add authenticated team members to contribute to a particular project.
Rollback and versioning advanced features allow you to see the change history for each piece within your knowledge base.
Backup and restore
Document360 automatically backs up your projects every day. However, you can manually backup your project at any point in time. Also, you can restore the entire project or a part of your knowledge base to the previous state from the available backup.
Additionally, you can integrate your knowledge base with your other tools that you love to create multi-channel support for end-users.
Document360 Reviews is among the top market leaders in the category and serves various industries from 30+ countries for building their knowledge base.
Their clients include Monday.com, Harvard University, Warner Bros, and many more.
- Ease of use
- Great editor
- Intelligent search
- Smart file management
- Very limited features
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